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When you book and pay for wines online a secure server is used. Secure Server Layer (SSL) encrypts the information you send through this website. Mr & Mrs Robinson Co. makes no warranty in respect of the strength or effectiveness of that encryption and Mr & Mrs Robinson Co. is not responsible for events arising from unauthorised access of the information you provide.

Privacy Statement 

Mr & Mrs Robinson Co. (ABN 50618311881) and its affiliates, take care to respect our customers right to privacy and to fully comply with our obligations under the Privacy Act 1988 (Cth) (as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth)). We use any information we collect about customers only in accordance with our Privacy Policy and to provide a more customised service experience.

Mr & Mrs Robinson Co. Customer Privacy Policy

While information is an important element in our ability to provide our service, our most important asset is our customers trust. Keeping customer information secure, and using it only as our customers would want us too, is a top priority for all of us at Mr & Mrs Robinson Co.. This Privacy Policy will apply to any personal information you provide to us:

* When making a purchase with us, online or directly
* Under any other agreement or arrangement

This Privacy Policy will also apply to any information about you that is provided to us by someone else. 

What information do we collect

The types of personal information that we collect from you includes:
* Your name
* Address
* Telephone numbers
* Email address
* Credit Card number and expiry date.  

We will never collect sensitive information about you without your express consent. 

How do we collect information?

We may collect personal information about you when you deal with us over the telephone, send us correspondence (letter or email), visit our website or when you have contact with us in person.

As well as collecting information directly from you, there may be occasions when we collect information about you from a third person. For example:
* A different delivery address to your private address

How we use your personal information?

We generally collect your personal information for the following purposes:
* To process your purchase
* To conduct marketing activities and to conduct market research.

Some of the personal information we collect is essential for us to be able to accurately identify who is using the service. Other types of information we collect help us to profile who is using our services and what their interests are. 

Third Party Disclosure 

We may disclose your personal information to third parties, for example, to our delivery contractors. We engage third party contractors to perform services for us which involves the contractor handling personal information we hold. For example, we currently engage third party contractors to:

* Pick and pack your order
* Marketing activities
* Delivery of your order

In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it. They are not permitted to retain any customer information after they have completed their contracted obligations. 

We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles, including for the purpose of correcting or updating that information.

We may recover from you our reasonable costs of supplying you with access to this information.

Your request to provide access to this information will be dealt with in a reasonable time. 

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect it. If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

Transfer of information overseas

We will obtain your consent before transferring any of your information to third parties overseas.

Resolving your concerns

If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used, please forward your request, complaint, or query to us at 

Changes to this Privacy Policy

We may amend this Privacy Policy as our business requires or the law changes. Any changes to this Privacy Policy will be updated on periodically to ensure that you have access to our most current Privacy Policy.